Eastwedge is an ISO 9001 : 2015 Certified Company with our business
process and innovation ensure our Customer’s Quality requirements are met with
high priority to achieve Customer Satisfaction.
The Staff and Management is committed to consistent provision of
quality products and services that will satisfy the demands and expectations of
customer by continual improvement of QMS and Conforming to high ethical
standards and prevailing codes of practice.
With our continual commitment to Quality, Environment, Health and
Safety Standards we are proud to be certified by ISO: 9001, 14001 &
45001
QUALITY POLICY
At Eastwedge we consistently meet or exceed our customers’
expectations and responsibly manage risks to quality for our Services &
Products Supplied.
Our commitment is to never compromise on the quality of our products
and services, by;
- Promoting a strong culture of quality management
within leadership and across the organization.
- Identifying and managing risks related to
product and service realization.
- Promoting process approach and risk-based
thinking enhanced by root cause analysis.
- Learning from experiences and building on best
practices to improve performance.
- Understanding customers’ and interested parties’
requirements and demands to deliver projects that enhance customer satisfaction
and meets applicable regulatory and code requirements.
- Conforming to the quality management system
requirements and promoting communication for effective quality management
system.
- Ensuring that processes are efficient and
effective.
Delivering customers’ expectations is a corporate responsibility that
starts with Top Management and flows down through the lower management to front
line employees performing work. Our Top Management engages, directs and
supports teams to build-up and improve our quality mindset. Every employee at
all levels is responsible for identifying the quality related risks associated
with his/her work and contributing to the process to reduce the risks.
To
Fulfil this Commitment, We will:
- Continuously improve its quality management
system and performance.
- Ensure that needs & expectations of
interested parties, internal & external issues and quality targets are
understood by all employees, as well as encouraging and promoting them to
participate for these targets through trainings, education and communication.
- Engage competent resources to implement,
maintain and continually improve the quality management system.
- Ensure Customer Satisfaction by maintaining good
communication.
- Promote knowledge sharing, disseminate lessons
learned and best practices across the organization.
- Improve time and cost effectiveness of the
delivery process.
- Develop and maintain systematic, risk-based
process approach.
